Data Privacy Statement

ROBEL North America

Privacy Notice

This Privacy Notice describes our privacy practices regarding the collection, use, and disclosure of personal data about you through this Robel North America web site.


Effective Date: July 15, 2019

Robel Commitment to Data Privacy Protection

Protecting the security and privacy of your personal data is important to Robel. We hope the policy outlined below will help you understand what data may be collected, how that data may be used and safeguarded.

Personal data

Through our internet site, Robel will not directly collect any personal data about you (such as your name, address, telephone number or e-mail address), unless you voluntarily choose to provide it (such as by registration, survey or order placement), or unless otherwise required by applicable laws and regulations.  From time to time, we may collect personal data about you indirectly from sources other than through our own internet sites. The personal data that we collect from various sources may be combined.


Data Collected Automatically

When you access our internet site, we may automatically (that is, not by registration) collect additional data (such as type of Internet browser, IP address, and operating system used, domain name of the internet site which directed you to our site, number of visits, average time spent on the site, pages viewed, information on your interaction with the site). We may use this data and share it with our worldwide affiliates or third parties to monitor the attractiveness of our internet site, improve the performance or content, tailor content for you or for other marketing purposes.

Purpose of Use; Sharing

We may use your personal data to offer the site’s services and functions, to administer your use of the site, to respond to your inquiry or request, to process your order or to provide you with access to specific information or offers, to verify your identity, as well as to support our existing or potential customer relationship with you.   Robel may store and process personal data (on our own or via a third party on our behalf) and share it with our worldwide affiliates (meaning entities controlled by, controlling, or under common control with Robel) to understand  better your business needs and how to implement and improve our business practices, products and services. We (or a third party on our behalf) may use personal data to contact you about an offer in support of your business needs or to conduct online surveys to understand better our customers' needs.  We may collect, use, disclose, and share your  personal data:

  • as provided herein;
  • with your consent,
  • where it is necessary to carry out your instructions;
  • to prepare, negotiate or perform a contract with you;
  • as reasonably necessary  to provide our features and functionality to you;
  • to create and administer your account;
  • to verify your identity in connection with the other purposes listed here;
  • to communicate with you regarding employment;
  • when we reasonably believe it is required by law or  governmental or judicial authorities;
  • as reasonably necessary to enforce our Terms of Use, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on Robel’ information technology systems, or protect the rights of Robel or others;
  • for those purposes that were identified at the time the data was collected; and/or
  • for any additional purpose that is directly related to the original purpose for which the personal data was collected.

We may employ third party companies and individuals to host or support our Internet sites, applications, or the services to which they relate.  These third parties may have access to your personal data to perform such tasks.  We do not sell or otherwise market your personal data to other third parties, except as described.

To the extent required to help us fulfill your orders or requests, we may share personal data with others, such as our business partners, postal/logistics companies, or customs agents/authorities.

We may transfer your personal data and process it outside your country of residence. 

"Cookies" - Information Stored Automatically on Your Computer or Device

When you view one of our Internet sites, we may store some data on your computer or device in the form of a "cookie" to recognize automatically your computer or device the next time you visit. Cookies can help us in many ways, such as by allowing us to tailor an Internet site to match your interests better or to store your password to save you having to re-enter it each time. By visiting our sites, you consent to the placement of cookies in your browser and device in accordance with this Privacy Policy. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your device or computer hard drive, to block all cookies, or to receive a warning before a cookie is stored. If you do decide to block cookies, you may not be able to take advantage of all of the site features.
To the extent that our internet sites do collect personal data about an individual’s online activities, these sites may, in our discretion, be configured to allow collection of such personal data over time and across different Internet sites.

Google reCAPTCHA

What is Google reCAPTCHA?

reCAPTCHA is a free captcha service from Google that protects websites from spam software and misuse by non-human visitors. A captcha service is a tool that is designed to ensure that an action on the Internet is performed by a human being and not a bot. At reCAPTCHA, a JavaScript element is integrated into the source text and analyzes your user behavior. The software calculates a so-called captcha score from these user actions. reCAPTCHA or Captchas in general are always used when bots could manipulate or misuse certain actions (e.g. registrations, surveys, etc.).


Why do we use reCAPTCHA on our website?

We do everything we can to protect ourselves from bots or spam software of all kinds and to offer you the best possible user friendliness. For this reason, we use Google reCAPTCHA to remain a "bot-free" website. By using reCAPTCHA, data is transmitted to Google to determine whether you really are human. reCAPTCHA thus serves the security of our website and subsequently also your security. For example, without reCAPTCHA it would be possible for a bot to register many e-mail addresses when registering in order to "spam" on forums or blogs with unwanted advertising content. With reCAPTCHA such bot attacks can be avoided.


What data does reCAPTCHA store?

reCAPTCHA collects personal data from users to determine whether the actions on our website really come from people. So the IP address and other data that Google needs for the reCAPTCHA service can be sent to Google. Within the member states of the EU or other contracting states of the Agreement on the European Economic Area, IP addresses are almost always shortened before the data ends up on a server in the USA. The IP address will not be combined with other Google data unless you are logged in with your Google account while using reCAPTCHA. First, the reCAPTCHA algorithm checks whether Google cookies from other Google services (YouTube, Gmail, etc.) have already been placed on your browser. Then reCAPTCHA sets an additional cookie in your browser and takes a snapshot of your browser window.


The following list of collected browser and user data is not exhaustive.

Rather, they are examples of data that can be processed by Google:

  • Referrer URL (the address of the page the visitor comes from)
  • IP address (e.g.
  • Information about the operating system
  • Cookies (small text files that save data in your browser)
  • Mouse and keyboard behavior
  • Date and language settings
  • All javascript objects
  • Screen resolution (shows how many pixels the image display consists of)


The fact is that Google uses and analyzes such data even before you click “Submit”. We have therefore integrated a consent box on our website that notifies you of this special marketing cookie and that only allows you to fill out the contact or product request using the form if you agree to reCAPTCHA being set.


Further information can be found in the data protection guidelines and the terms and conditions of Google reCAPTCHA.


In addition, we may advertise using online marketing technology. In doing so, a third-party will place or read a unique ad-serving cookie on your computer or device and will use non-personal information about your browser and your activity at this site to serve Robel ads on their content network. The ad-serving cookie is a persistent cookie.  Please click here for more information about remarketing or to opt-out of the remarketing cookie.

Robel e-mail communications may include web beacons to determine whether the emails have been opened or whether any included links have been clicked on.

International Data Transfer

Robel may transfer your personal data to any worldwide affiliates when processing data.  We may also transfer your data to a third party outside your country of origin.


This website is not directed to children under the age of thirteen.  We will not knowingly collect personal data from children under the age of thirteen without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent, pursuant to local law and regulations or to protect a child.


To protect your personal data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, Robel uses reasonable physical, technical and organizational security measures.  Unfortunately, there is no complete assurance of security in transit or storage of any data that you transmit. Your personal data may be accessed, disclosed, altered, or destroyed by a breach of any of the physical, technical, or organizational assets.

California Privacy Rights

California’s “Shine The Light” law permits those of our customers who are California residents to annually request a list of their personal data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, we currently do not share any personal data with third parties for their direct marketing purposes.

Questions and Comments

Robel will respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies. If you have any questions or comments about this Privacy Policy, or desire to review and update your personal data, please click on "" and send us your questions and feedback.
We may make changes to the privacy policy from time to time and will post changes to our Privacy Policy on this page. Please check this page regularly to keep up-to-date.

Links to Other Internet sites

This Privacy Policy only applies to those Robel Internet sites that include a link to this Privacy Policy.  This Privacy Policy does not apply to those Robel Internet sites that either have or link to a separate Privacy Policy or Privacy Statement, or that have or link to no Privacy Policy or Privacy Statement.
Robel Internet sites contain links to other Internet sites, which sites may have their own privacy statements or policies. Robel is not responsible for the privacy practices or the content of other Internet sites.

Privacy Settings

You can modify your privacy settings here.

The controller (ROBEL North America Corporation, Deutschland would like to use the following services in order to process your personal data. Technologies such as cookies, localStorage, etc. can be used for personalization. This is not necessary for the use of the website, but allows us to interact with you more closely. Please select, if appropriate, the following options: